Returns & Refunds
We want you to love your purchase. If you're not satisfied, we're here to help.
30-Day Return
Full refund period
Easy Process
Simple online returns
Free Return Shipping
For eligible items
Return Policy
We accept returns within 30 days of delivery for most items. Products must be unused, in original condition, and in original packaging with all tags attached.
Eligible for Return
- •Unopened items in original packaging
- •Items with all original tags and labels
- •Products in unused and resalable condition
- •Defective or damaged items
- •Wrong item received
Not Eligible for Return
- •Beauty products that have been opened or used
- •Pet food or consumables once opened
- •Items without original packaging or tags
- •Personalized or custom-made products
- •Sale or clearance items (unless defective)
How to Return
Initiate Return
Log in to your account and select the order you want to return. Choose the items and reason for return.
Print Label
Download and print your prepaid return shipping label. No need to pay for return shipping on eligible items.
Pack Items
Securely pack items in original packaging with all tags attached. Include any accessories or documentation.
Ship Back
Attach the return label to your package and drop it off at any courier location. Keep your tracking number.
Get Refund
Once we receive and inspect your return, we'll process your refund within 5-7 business days.
Refund Information
Refunds will be issued to your original payment method within 5-7 business days after we receive and process your return.
Refund Timeline
Partial Refunds
Partial refunds may be issued for items returned in less than perfect condition, items without original packaging, or items with missing parts not due to our error.
Exchanges
We currently don't offer direct exchanges. If you need a different item, please return your original purchase for a refund and place a new order.
Defective Items
If you received a defective item, please contact us immediately. We'll arrange for a replacement or full refund including shipping costs.
Quick Tips
- Keep original packaging until you're satisfied
- Take photos if item arrives damaged
- Save your tracking number
- Contact us within 48 hours of defects